1.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.
3.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account” or “Account“).
3.2 In order to open Your Account for use with the Services, You can:
3.2.1 click on Join Now on the Website and follow the on-screen instructions; or
3.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
3.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
3.4 In opening Your Account You warrant that:
3.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
3.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
3.4.3 gambling is not illegal in the territory where You reside;
3.4.4 You are legally able to enter into contracts;
3.4.5 You have not been excluded from gambling; and
3.4.6 You have not already had an Account closed by us for any reason.
3.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
3.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
3.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
3.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.1 You warrant that:
4.1.1 the name and address You supply when opening Your Account are correct; and
4.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
4.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – firstname.lastname@example.org
4.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
4.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
4.5.1 Your Account will be closed;
4.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
4.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
4.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
When you take your picture:
We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do. We may delay withdrawals until this is complete.
To verify your age we will accept one of the following documents:
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
Make sure your documents are in acceptable condition.
The quickest and easiest way to verify your account is online. You can also send the documents via email.
Here are a few tips on how to get it right first time:
When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.